Riverbelle Responsible Gaming

Our Commitment to Safer Play

Our Riverbelle team is licensed and regulated by the Kahnawake Gaming Commission, and we operate under strict guidelines that require us to promote responsible gambling practices across our entire platform. We at RiverBelle work continuously to ensure our tools are accessible, our staff are trained to recognise signs of problem gambling, and our policies reflect the latest industry standards.

Our commitment includes:

• Age verification for every registered account
• Deposit limits and spending controls
• Self-exclusion and time-out options
• Reality checks and session reminders
• Access to independent support organisations
• Staff trained to identify at-risk behaviour

Age Verification

At Riverbelle, we only allow players who meet the legal gambling age in their jurisdiction to register and play on our platform. Our verification process requires valid photo identification, such as a passport or driver's licence, along with proof of residence and proof of ownership of the payment method used. We at River Belle take these checks seriously, and any account suspected of belonging to a minor is immediately suspended pending further investigation.

Our Riverbelle identity verification procedures are mandatory for any single or cumulative transaction reaching 2,000 EUR or currency equivalent. For larger withdrawals, we may also request notarised copies of your most recent bank statement, photo ID, and a utility bill no older than six months. These measures help us keep our platform secure and ensure that only eligible players are participating.

Tools to Help You Stay in Control

We've designed our River Belle platform with several features that let you manage your play according to your own comfort level. You can contact our support team at any time to activate or adjust these tools.

Deposit Limits

Our Riverbelle deposit limit feature allows you to set daily, weekly, or monthly caps on how much you can add to your account. Once a limit is reached, you won't be able to deposit further until the period resets. If you'd like to increase your limit, we require a short cooling-off period before the change takes effect, giving you time to reconsider.

Time-Outs

If you feel you need a short break, our RiverBelle team can place a temporary hold on your account for a period you choose, ranging from a day to several weeks. During this time, you won't receive any promotional communications from us, and you won't be able to log in or place wagers.

Self-Exclusion

For players who need a longer break, Riverbelle offers self-exclusion for extended periods, including the option of a permanent closure. Once self-exclusion is activated, our River Belle platform will block access to your account, and we will not accept new registrations from you during the exclusion period. We also take reasonable steps to prevent marketing materials from reaching you while your account is excluded.

Reality Checks

We at Riverbelle encourage players to use session reminders, which prompt you with information about your time spent playing and your current balance. These pop-up reminders appear at intervals you choose, helping you stay aware of how long you've been engaged in play.

Recognising the Signs

Our River Belle team wants every player to be able to recognise the early warning signs of problem gambling. Some indicators to watch for include:

• Spending more money or time than originally intended
• Chasing losses with further wagers
• Borrowing money or neglecting responsibilities to gamble
• Feeling anxious, irritable, or guilty about your gambling habits
• Hiding your gambling activity from friends or family
• Gambling to escape stress or negative emotions

If any of these resonate with you, we encourage you to reach out to our RiverBelle support team or contact one of the independent organisations listed below. Taking action early can make a significant difference.

Self-Assessment

At Riverbelle, we recommend regularly checking in with yourself about your gambling habits. Ask yourself honest questions such as whether you've tried to cut back without success, whether gambling has affected your relationships, or whether you feel the need to gamble with increasing amounts to achieve the same enjoyment. Many independent organisations offer free, confidential self-assessment quizzes that can help you better understand your relationship with gambling.

Independent Support Organisations

We at River Belle believe that external, independent support is a crucial part of responsible gambling. We encourage anyone who needs help to contact the following organisations, which offer confidential advice and assistance free of charge:

Our Riverbelle platform also works with eCOGRA for independent dispute resolution, and any unresolved complaints can be escalated to the Kahnawake Gaming Commission, our licensing authority. We believe that transparency and accountability go hand in hand with responsible gambling.

Protecting Minors

We at RiverBelle take child protection extremely seriously. Our platform requires account holders to confirm they meet the minimum legal age, and we recommend that parents or guardians install filtering software on any device that may be accessible to minors. Products such as NetNanny and CyberPatrol can help restrict access to gambling websites, including our River Belle platform, for households with children.

Our Support Channels

If you'd like to discuss responsible gambling tools, set limits, or simply ask a question, our Riverbelle support team is here for you through multiple channels:

• Live Chat: Available directly on our website
• Help Centre: help.Riverbelle Casino.com
• Email: For complaints and account-related queries, to be raised within 6 months of the issue