Riverbelle Privacy Policy

At Riverbelle Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Riverbelle Casino.com, register an account, or use any of our services. By accessing Riverbelle Casino, you consent to the practices described below. We are operated by Baytree Interactive Ltd, registered in Guernsey, and licensed by the Kahnawake Gaming Commission under licence number 01059.

Information We Collect

When you create an account with us or interact with Riverbelle Online Casino, we may collect several categories of information to verify your identity, process transactions, and provide you with a safe gaming environment.

• We gather registration details such as your name, date of birth, address, email address, and phone number.
• We collect payment information when you use deposit methods such as Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, ecoPayz, MuchBetter, Neosurf, or PaysafeCard.
• We record your gaming activity, including wagers, bonus usage, and loyalty points earned, to improve our services and maintain accurate account records.
• We may request identity verification documents, including photo ID, proof of residence, proof of ownership of your payment method, and proof of income where applicable.
• We automatically collect technical data such as IP address, device type, browser information, and login timestamps when you use our desktop or mobile casino platform.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Riverbelle Casino responsibly and securely. Our goal is to ensure that every player enjoys a fair and transparent experience across our full range of slots, live dealer tables, and jackpot games.

• We use your data to verify your identity and comply with anti-money laundering and know-your-customer obligations.
• We use your information to process deposits and withdrawals, including applying withdrawal limits and screening transactions as required.
• We use your contact details to send you account notifications, bonus offers such as our welcome bonus, and updates about our loyalty program.
• We use gameplay data to detect fraud, prevent underage access, and support responsible gambling tools.
• We use aggregated data to analyse trends and improve the performance of our games, promotions, and customer support.

Identity Verification

Identity verification is mandatory for single or cumulative transactions of 2,000 EUR or more, or the currency equivalent. For larger withdrawals, we may also require notarised copies of your most recent bank statement, photo ID, and a utility bill no older than six months. If you fail to supply requested documents, we reserve the right to suspend or terminate your account in accordance with our terms.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Riverbelle Online Casino effectively.

• We share information with payment processors to facilitate deposits and withdrawals.
• We share data with our game providers, including Games Global, Pragmatic Play, Apricot, and On Air Entertainment, where necessary to deliver gameplay.
• We may disclose information to regulatory bodies such as the Kahnawake Gaming Commission or eCOGRA during dispute resolution or compliance reviews.
• We may share data with fraud prevention and verification agencies to confirm your identity and protect our platform.
• We may disclose information where required by law, court order, or governmental request.

Cookies and Tracking Technologies

We use cookies and similar technologies on Riverbelle Casino.com to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies also help us recognise returning players and streamline the riverbelle casino login process. You can manage or disable cookies through your browser settings, though this may affect certain features of our mobile casino and desktop platforms.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, regulatory, and accounting requirements. Unused bonuses, related winnings, and loyalty points lapse six months after issue, and we may retain related records accordingly. Where you close your account, we may still retain certain data to comply with applicable gaming regulations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption and secure servers to safeguard sensitive information, including payment details submitted through our deposit and withdrawal methods. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your riverbelle login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory obligations.
• You have the right to object to certain processing activities, including marketing communications.
• You have the right to lodge a complaint with eCOGRA or the Kahnawake Gaming Commission if you believe your data has been mishandled.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries, and we reserve the right to decline registrations or close accounts originating from these locations. Our target markets include Canada (excluding Ontario and Alberta), New Zealand, and Ireland, and we tailor our localisations accordingly, including English (CA), English (IE), English (NZ), Espanol, and Francais (CA).

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take appropriate steps to verify age during the registration and verification process.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Riverbelle Online Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, you can reach our support team through live chat or visit our Help Centre at help.Riverbelle Casino.com. Complaints should be raised by email within six months of the issue arising, and unresolved disputes may be escalated to eCOGRA and then the Kahnawake Gaming Commission.